Shipping & Returns

Shipping

Every Moumoujus order ships free, worldwide. No minimum spend, no hidden fees.

Orders are dispatched from our facility in Manchester, United Kingdom. We aim to process and ship all orders within 1 to 2 business days. Once shipped, estimated delivery times are:

United Kingdom: 2 to 4 business days
Europe: 5 to 10 business days
United States & Canada: 7 to 14 business days
Rest of the world: 10 to 21 business days

Delivery times are estimates and may vary depending on your location, customs processing, and local postal services. You will receive a confirmation email with tracking information once your order has been dispatched.

Happy Face Guarantee

We believe in The Mantle, and we want you to love it as much as we do. That is why every purchase is backed by our Happy Face Guarantee: 30 days to try it, with free returns.

If after using The Mantle you feel it is not right for your skin or you are not seeing the results you expected, let us know within 30 days of receiving your order. Send it back, even opened, and we will give you a full refund. It needs to be at least half full, and it is one refund per customer.

How it works:

Email us at concierge@moumoujus.com within 30 days of receiving your order.
Let us know what did not work for you. We will send you a return label (outside the UK, we refund your standard tracked postage instead).
Post it back. Once it arrives, we refund you in full to your original payment method.

Returns (Unopened Items)

Changed your mind? Unopened products can be returned within 30 days of delivery for a full refund, for any reason. Items must be unused, in their original packaging, and accompanied by proof of purchase.

To start a return, email us at concierge@moumoujus.com with your order details. We will provide a return shipping label and instructions. Please do not send items back without contacting us first, as packages sent without prior authorisation will not be accepted.

Return address: 1 Rochdale Road, A2006 Angel Gardens, Manchester, M4 4GF, United Kingdom

Damages & Issues

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately at concierge@moumoujus.com so we can evaluate the issue and make it right.

Exchanges

We do not process direct exchanges. If you would like a different product, please return the original item and place a new order separately.

Refund Processing

Once your refund is approved, you will receive a confirmation email. Refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to reflect the credit.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at concierge@moumoujus.com.

Questions?

If you have any questions about shipping or returns, get in touch at concierge@moumoujus.com. We are here to help.